FAQ

Do you ship worldwide?

Yes! We ship to most countries worldwide.

We now manufacture on both sides of the Atlantic, which means shorter shipping routes for most customers and no import duties for customers in the USA and EU.

Where are your miniatures made?

We work with two manufacturing partners: one in the USA and one in Europe.

Orders for North America are made and shipped from the USA.
All other orders — including the EU, UK, Australia, Asia and Africa — are made and shipped from Europe.

This lets us manufacture your order much closer to where you live.

How much is shipping?

Shipping depends on your destination and the size of your order.

[SHIPPING RATES TO BE UPDATED]

You will always see your shipping cost before completing your order.

Will I have to pay customs or import VAT?

USA

No import charges: your order is made and shipped within the USA.

European Union

No import charges: your order is made and shipped within the EU.

United Kingdom

For England, Scotland and Wales, we will split shipments when needed to keep each parcel within the UK's £135 import threshold.

This means you should not have additional VAT or customs duties to pay when your parcel arrives.

Your order may arrive in more than one parcel.

Canada, Switzerland and other countries

Your country may charge import VAT, customs duties or other fees when your parcel arrives.

These charges vary by country and are set by your local authorities, so they are outside our control.

Can you declare my order as a gift or lower its value?

Sorry, no. Customs declarations must show the correct contents and value of the shipment.

How long does delivery take?

Our miniatures are made to order, so they first need to be manufactured and prepared for shipping.

Once shipped, delivery usually takes around 3–10 business days, depending on the destination.

You will receive tracking information as soon as your parcel ships.

What if customs holds my parcel?

For countries where import charges apply, your local customs authority or carrier may contact you for payment or additional information.

Unfortunately, we cannot control customs processing times or local import charges.

What if I don't pay the customs charges?

If import charges apply and are not paid, your parcel may be returned to us or abandoned by the carrier or customs authority.

Shipping costs and import fees cannot be refunded in this situation.

What if I receive the wrong item or a defective item?

If we made a mistake, we'll take care of it.

Can I return my order?

Yes. Most new, unopened items can be returned within 14 days of delivery.

FAQ