FAQ

Do you ship worldwide?

Yes! We ship to most countries worldwide.

We now manufacture on both sides of the Atlantic, which means shorter shipping routes for most customers and no import duties for customers in the USA and EU.

Where are your miniatures made?

We work with two manufacturing partners: one in the USA and one in Europe.

Orders for the US, Canada, and the UK are made and shipped from the USA.
All other orders — including the EU, Australia, Asia and Africa — are made and shipped from Europe.

This lets us manufacture your order much closer to where you live.

How much is shipping?

Shipping depends on your destination and the size of your order.

[SHIPPING RATES TO BE UPDATED]

You will always see your shipping cost before completing your order.

Will I have to pay customs or import VAT?

USA - NO. There are no import charges: your order is made and shipped within the USA.

EUROPEAN UNION - NO: there are no import charges: your order is made and shipped within the EU.

ANYWHERE ELSE (Canada, Switzerland, UK and other countries) - YES: your country will charge import VAT, customs duties or other fees when your parcel arrives. These charges vary by country and are set by your local authorities and are therefore outside our control. We cannot declare your order as a gift or lower its value.
[TO BE CLEAR] Shipments will be made through your country's postal service, and you will have to pay them the import fees/taxes when you receive/collect your parcel.

How long does delivery take?

We lovingly make your minis to order, so they first need to be manufactured and prepared for shipping.

Once shipped, delivery usually takes around 3–10 business days, depending on the destination.

You will absolutely receive tracking information as soon as your parcel ships.

What if customs holds my parcel?

For countries where import charges apply, your country's postal service will contact you for payment or additional information.

Unfortunately, we cannot control customs processing times or local import charges.

What if I don't pay the customs charges?

If import charges apply and are not paid, your parcel may be returned to us or abandoned by the carrier or customs authority.

Shipping costs and import fees will not be refunded in this situation.

What if I receive the wrong item or a defective item?

If we made a mistake, we'll take care of it.

Can I return my order?

Yes. Most new, unopened items can be returned within 14 days of delivery.

FAQ